Chain Technical Support Engineer-Technical Support

Responsibilities

  • Develop and implement a technical support plan for CompanyChain community developers.
  • Manage technical and community support for community developers on a day-to-day basis across all channels.
  • Create and maintain all documentation, guides, and articles related to development based on CompanyChain.
  • Provide quality assurance for releases of the CompanyChain release across all major operating s.
  • Work hand-in-hand with the core engineers to resolve software issues by triaging, reproducing, documenting, and tracking all bug reports.
  • Lead efforts to foster community and growth across our developer community.
  • Manage key marketing and social media channels related to developer community and support including discord, telegram, slack, and twitter.

Requiremetns

  • Prior experience running a validator for a blockchain network
  • Familiarity and experience with the current blockchain and cryptocurrency landscape.
  • A background in technical support, customer support, community management, social media marketing, or software engineering.
  • A passion for decentralized, peer-to-peer s and Web3 technologies
  • Experience troubleshooting common software issues across Windows,Macintosh, and Linux platforms.
  • Familiar with the command line interface and shell ing.
  • A working knowledge of the Ethereum, Binance Smart Chain or DeFi eco and the resources available to tap into the existing community.
Job Category: IT 技术
Job Type: Full Time

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